Refund & Return Policy

1. Medicines & Products

• Damaged or wrong item: report within 48 hours of delivery with a photo of the product and packaging. We'll arrange a replacement or full refund.
• Expired product: full refund or free replacement, no questions asked.
• Change of mind: unopened, sealed products may be returned within 3 days at your own courier cost.
• Opened homeopathic remedies, drops and syrups are non-returnable for safety reasons.

2. How refunds are paid

Approved refunds are returned to your bKash or original payment method within 5–7 business days. Cash-on-delivery orders are refunded via bKash to the phone number on the order.

3. Appointment fees

• Free appointments are, of course, free — no refund applies.
• Paid appointments cancelled at least 3 hours before the scheduled time are fully refundable.
• If a doctor fails to attend a confirmed appointment, the fee is refunded in full.

4. How to request a refund

Log in to your patient dashboard and open the order or appointment, or contact us with your order ID and phone number. Our team responds within 24 hours.